FAQs

What's your return policy?
Please refer to our policy here.

Do you have a size chart?
We carry a variety of brands at j. love marketplace. Because sizing varies by brand, measurements can vary slightly. However, we do have a sizing guide here. If an item runs big or small, it will be mentioned in the product listing. 

What if something that I want is out of stock?
If an item is out of stock in a particular style/ size, a blue button will appear on the page that says "Email When Available." Click on this, enter your name & email address, and you'll be notified when the item is back in stock!

What's exactly is a pre-sale?
We often list items for pre-sale in our shop. This gives customers the opportunity to purchase newly-released items that are not yet available to ship. Expected ship dates will be included in the product listing.

Can I become a brand ambassador?
Yes! If you're interested in our brand ambassador program, head on over here to apply!